:root {
  --accent: #d97757; --accent-text: #a8492f; --accent-plate: #b8562f; --accent-cta: #c96442;
  --accent-light: #f1cbbf; --marker: #fbe3d4;
  --ink: #000; --ink-2: #3e3e3c; --muted: #6b6b68;
  --bg: #e4e4e4; --surface: #fff; --panel: #f9faf7; --line: #e1e4e3; --cell: #dfe2e1; --head: #e8eaee; --rule: #282828;
  --font: "SF Pro Display", -apple-system, BlinkMacSystemFont, "Inter", system-ui, sans-serif;
  --shadow: 1px 1px 0 0 #f5dbd0, 5px 5px 0 0 #d97757;
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body {
  font-family: var(--font); letter-spacing: -0.01em; color: var(--ink); font-size: 14px; line-height: 1.45;
  background: radial-gradient(ellipse 75% 85% at 50% 45%, #f6f6f6 0%, #eeeeee 45%, #dddddd 85%, #c9c9c9 100%) fixed, var(--bg);
}
body::before {
  content: ""; position: fixed; inset: 0; pointer-events: none; z-index: 0;
  background: linear-gradient(180deg, rgba(217,119,87,.20) 0%, rgba(217,119,87,.25) 40%, rgba(226,150,110,.40) 100%);
  -webkit-mask-image: linear-gradient(90deg, transparent 36%, #000 44%, #000 54%, transparent 62%);
          mask-image: linear-gradient(90deg, transparent 36%, #000 44%, #000 54%, transparent 62%);
}
#app { position: relative; z-index: 1; height: 100%; display: flex; flex-direction: column; padding: 16px 20px 20px; gap: 16px; }

header { display: flex; align-items: center; gap: 20px; flex-wrap: wrap; }
header h1 { font-size: 22px; font-weight: 400; margin: 0; }
.hl { display: inline-block; color: #fff; font-weight: 700; line-height: 1.13;
  background: linear-gradient(90deg, #b8562f 0%, #c25f38 35%, #d97757 100%); padding: 0 .5em 0 .19em; border-radius: 5px; }
nav { display: flex; gap: 6px; background: var(--surface); padding: 4px; border-radius: 999px; box-shadow: var(--shadow); }
nav button { border: 0; background: transparent; font: 500 14px var(--font); padding: 7px 16px; border-radius: 999px; cursor: pointer; color: var(--ink-2); }
nav button.on { color: #fffaf7;
  background: linear-gradient(180deg, #b8562f 0%, #c25f38 40%, #c96442 75%, #cf7150 100%);
  box-shadow: inset 0 0 9px 2px #f5e1d3, inset 0 -3px 0 0 #fffaf7; }
.mode { margin-left: auto; font-size: 12px; color: var(--muted); }
.mode b { color: var(--accent-text); font-weight: 600; }

.window { background: var(--surface); border-radius: 14px; overflow: hidden; box-shadow: var(--shadow); }
.view { flex: 1; min-height: 0; display: none; }
.view.on { display: flex; gap: 18px; }

/* --- Диалоги --- */
#v-chats .list { width: 340px; display: flex; flex-direction: column; background: var(--panel); }
#v-chats .chat { flex: 1; display: flex; flex-direction: column; min-width: 0; }
#v-chats .profile { width: 330px; overflow: auto; background: var(--panel); }
.filters { padding: 10px; display: grid; grid-template-columns: 1fr 1fr; gap: 6px; border-bottom: 1px solid var(--line); }
.filters input, .filters select, .bar input, .bar select {
  width: 100%; font: 13px var(--font); padding: 6px 8px; border: 1px solid var(--cell); border-radius: 8px; background: #fff; color: var(--ink);
}
.filters .full { grid-column: 1 / -1; }
.filters label.chk { display: flex; align-items: center; gap: 6px; font-size: 12px; color: var(--ink-2); }
.count { padding: 6px 12px; font-size: 12px; color: var(--muted); border-bottom: 1px solid var(--line); display: flex; justify-content: space-between; }
.items { overflow: auto; flex: 1; }
.item { display: flex; gap: 10px; padding: 10px 12px; border-bottom: 1px solid var(--line); cursor: pointer; }
.item:hover { background: #fff; }
.item.sel { background: var(--marker); }
.ava { width: 38px; height: 38px; border-radius: 50%; flex: none; background: var(--accent-light); color: #562a1c;
  display: flex; align-items: center; justify-content: center; font-weight: 600; overflow: hidden; position: relative; }
.ava img { position: absolute; inset: 0; width: 100%; height: 100%; object-fit: cover; }
.item .meta { min-width: 0; flex: 1; }
.item .top { display: flex; justify-content: space-between; gap: 6px; }
.item .nm { font-weight: 500; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.item .tm { font-size: 11px; color: var(--muted); flex: none; }
.item .last { font-size: 12px; color: var(--muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.item .chips { margin-top: 3px; display: flex; gap: 4px; flex-wrap: wrap; }
.chip { display: inline-block; font-size: 11px; padding: 1px 8px; border-radius: 999px; background: var(--accent-light); color: #562a1c; white-space: nowrap; }
.chip.grey { background: var(--head); color: var(--ink-2); }
.chip.off { background: #fff; border: 1px solid var(--cell); color: var(--muted); cursor: pointer; }
.chip.on { cursor: pointer; }
.dot { width: 8px; height: 8px; border-radius: 50%; background: var(--accent-plate); display: inline-block; }

.chat-head { padding: 12px 16px; border-bottom: 1px solid var(--line); display: flex; align-items: center; gap: 10px; }
.chat-head .nm { font-weight: 500; font-size: 15px; }
.chat-head .sub { font-size: 12px; color: var(--muted); }
.msgs { flex: 1; overflow: auto; padding: 16px; display: flex; flex-direction: column; gap: 8px; background: #fefefe; }
.day { align-self: center; font-size: 11px; color: var(--muted); background: var(--head); padding: 2px 10px; border-radius: 999px; margin: 6px 0; }
.msg { max-width: 72%; padding: 8px 12px; border-radius: 12px; white-space: pre-wrap; word-wrap: break-word; font-size: 14px; }
.msg .t { font-size: 10px; color: var(--muted); margin-top: 3px; text-align: right; }
.msg.in { align-self: flex-start; background: var(--head); }
.msg.in.btn { background: #fff; border: 1.5px solid var(--accent); color: var(--accent-text); font-weight: 500; }
.msg.out { align-self: flex-end; background: #fff; border: 1px solid var(--cell); }
.msg.out.manager { background: var(--marker); border-color: var(--accent-light); }
.msg.sys { align-self: center; font-size: 12px; color: var(--muted); background: transparent; padding: 0; }
.msg .who { font-size: 10px; color: var(--muted); margin-bottom: 2px; }
.msg .att { font-size: 12px; color: var(--accent-text); margin-top: 4px; }
.msg.err { border-color: var(--accent-text); }
.composer { display: flex; gap: 8px; padding: 12px; border-top: 1px solid var(--line); }
.composer textarea { flex: 1; resize: none; height: 44px; font: 14px var(--font); padding: 10px 12px; border: 1px solid var(--cell); border-radius: 12px; }
.btn-cta { background: var(--accent-plate); color: #fff; border: 0; border-radius: 12px; font: 500 14px var(--font); padding: 0 18px; cursor: pointer; }
.btn-cta:disabled { opacity: .5; }
.empty { margin: auto; color: var(--muted); text-align: center; padding: 30px; }

.profile section { padding: 14px 16px; border-bottom: 1px solid var(--line); }
.profile h3 { font-size: 12px; font-weight: 600; color: var(--muted); text-transform: uppercase; letter-spacing: .03em; margin: 0 0 8px; }
.kv { display: grid; grid-template-columns: 120px 1fr; gap: 4px 8px; font-size: 13px; }
.kv dt { color: var(--muted); }
.kv dd { margin: 0; word-break: break-all; }
.steps { display: flex; flex-direction: column; gap: 4px; }
.steps div { display: flex; align-items: center; gap: 8px; font-size: 13px; color: var(--muted); }
.steps i { width: 10px; height: 10px; transform: rotate(45deg); border: 1.5px solid var(--rule); flex: none; }
.steps .ok { color: var(--ink); }
.steps .ok i { background: var(--accent); border-color: var(--accent); }
.chips-edit { display: flex; flex-wrap: wrap; gap: 5px; }
.profile textarea { width: 100%; min-height: 60px; font: 13px var(--font); padding: 8px; border: 1px solid var(--cell); border-radius: 8px; resize: vertical; }
details summary { cursor: pointer; font-size: 13px; color: var(--accent-text); }
.vars { font-size: 12px; margin-top: 8px; }
.newlabel { display: flex; gap: 4px; margin-top: 8px; }
.newlabel input { flex: 1; font: 12px var(--font); padding: 4px 8px; border: 1px solid var(--cell); border-radius: 8px; }
.newlabel button { font: 12px var(--font); border: 1px solid var(--cell); background: #fff; border-radius: 8px; cursor: pointer; }

/* --- Статистика --- */
#v-stats { flex-direction: column; overflow: auto; }
.bar { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; padding: 12px 14px; }
.bar > * { width: auto; }
.bar label { font-size: 12px; color: var(--muted); display: flex; gap: 6px; align-items: center; }
.kpis { display: grid; grid-template-columns: repeat(4, 1fr); gap: 18px; }
.kpi { padding: 16px 18px; }
.kpi .n { font-size: 30px; font-weight: 700; line-height: 1.1; }
.kpi .n.acc { color: var(--accent-text); }
.kpi .l { font-size: 12px; color: var(--muted); }
.grid2 { display: grid; grid-template-columns: 1.2fr 1fr; gap: 18px; }
.card { padding: 16px 18px; }
.card h2 { font-size: 18px; font-weight: 400; margin: 0 0 12px; }
.fn-row { display: grid; grid-template-columns: 170px 1fr 60px 56px; gap: 10px; align-items: center; font-size: 13px; margin-bottom: 7px; }
.fn-bar { height: 18px; background: var(--head); border-radius: 4px; overflow: hidden; }
.fn-bar span { display: block; height: 100%; background: var(--accent); }
.fn-row .num { text-align: right; font-weight: 600; }
.fn-row .cv { text-align: right; color: var(--muted); font-size: 12px; }
table { border-collapse: collapse; width: 100%; font-size: 13px; color: #3a3a37; }
th, td { border: 1px solid var(--cell); padding: 5px 8px; text-align: left; }
th { background: var(--head); font-weight: 700; }
td.r, th.r { text-align: right; }
svg text { font-family: var(--font); }

/* --- Воронка --- */
#v-funnel { overflow: auto; flex-direction: column; }
.flow { display: grid; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); gap: 22px; padding: 4px 8px 20px 0; }
.block { display: flex; flex-direction: column; }
.block .bh { padding: 10px 14px; border-bottom: 1px solid var(--line); background: var(--panel); display: flex; justify-content: space-between; gap: 8px; }
.block .bh b { font-weight: 500; }
.block .bh .rc { font-size: 12px; color: var(--muted); white-space: nowrap; }
.block .trg { font-size: 12px; color: var(--muted); padding: 8px 14px 0; }
.block .txt { margin: 8px 14px; padding: 10px 12px; background: var(--head); border-radius: 12px; white-space: pre-wrap; font-size: 13px; }
.block .btns { display: flex; flex-wrap: wrap; gap: 6px; padding: 0 14px 10px; }
.block .btns span { font-size: 12px; border: 1.5px solid var(--accent); color: var(--accent-text); border-radius: 8px; padding: 3px 10px; font-weight: 500; }
.block .nx { font-size: 12px; color: var(--muted); padding: 0 14px 12px; margin-top: auto; }
.note-line { font-size: 12px; color: var(--muted); margin: 0 0 12px; }

@media (max-width: 1100px) {
  #v-chats .profile { display: none; }
  .grid2, .kpis { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 720px) {
  #app { padding: 12px 16px; }
  .view.on { flex-direction: column; }
  #v-chats .list { width: 100%; max-height: 45vh; }
  .grid2, .kpis { grid-template-columns: 1fr; }
  .fn-row { grid-template-columns: 110px 1fr 44px 44px; }
}

/* --- Вход --- */
.login-wrap { align-items: center; justify-content: center; }
.login { width: 340px; max-width: 100%; padding: 28px; display: flex; flex-direction: column; gap: 14px; }
.login h1 { font-size: 26px; font-weight: 400; margin: 0 0 6px; }
.login input { font: 15px var(--font); padding: 11px 12px; border: 1px solid var(--cell); border-radius: 10px; }
.login .btn-cta { height: 44px; }
.login .err { color: var(--accent-text); font-size: 13px; min-height: 18px; }
.mode a { color: var(--accent-text); }

/* --- Отчёты v3 --- */
#v-stats > * { flex-shrink: 0; }
.statbar { padding: 12px 14px; display: flex; flex-direction: column; gap: 10px; }
.presets { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.presets button { border: 1px solid var(--cell); background: #fff; font: 500 13px var(--font); padding: 6px 14px; border-radius: 999px; cursor: pointer; color: var(--ink-2); }
.presets button.on { background: var(--accent-plate); border-color: var(--accent-plate); color: #fff; }
.presets .range { display: inline-flex; align-items: center; gap: 6px; margin-left: 6px; color: var(--muted); font-size: 13px; }
.presets .range input { font: 13px var(--font); padding: 5px 8px; border: 1px solid var(--cell); border-radius: 8px; background: #fff; }
.selects { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 8px; }
.selects select { width: 100%; font: 13px var(--font); padding: 7px 8px; border: 1px solid var(--cell); border-radius: 8px; background: #fff; color: var(--ink); }
.selects select.set, .presets .range input.set { border-color: var(--accent-cta); background: var(--marker); }
.grid3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 18px; }
.donut { display: flex; gap: 16px; align-items: center; }
.donut svg { flex: none; }
.legend { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 6px; font-size: 13px; }
.legend div { display: grid; grid-template-columns: 12px 1fr auto auto; gap: 8px; align-items: center; }
.legend i { width: 12px; height: 12px; border-radius: 3px; }
.legend .k { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.legend .v { font-weight: 600; text-align: right; }
.legend .s { color: var(--muted); font-size: 12px; text-align: right; min-width: 64px; }
@media (max-width: 1100px) { .selects { grid-template-columns: repeat(3, 1fr); } .grid3 { grid-template-columns: 1fr 1fr; } }
@media (max-width: 720px) { .selects { grid-template-columns: 1fr 1fr; } .grid3 { grid-template-columns: 1fr; } .donut { flex-direction: column; } }

.runrow { display: flex; gap: 6px; }
.runrow select { flex: 1; min-width: 0; font: 13px var(--font); padding: 7px 8px; border: 1px solid var(--cell); border-radius: 8px; background: #fff; }
.runrow .btn-cta { padding: 0 12px; height: 34px; font-size: 13px; }
.runhint { font-size: 12px; color: var(--muted); margin-top: 6px; }

.msg blockquote, .block .txt blockquote { margin: 6px 0; padding: 4px 10px; border-left: 3px solid var(--accent); background: rgba(217,119,87,.08); border-radius: 0 6px 6px 0; white-space: pre-wrap; }

.atts { display: flex; flex-wrap: wrap; gap: 6px; margin-bottom: 6px; }
.att-img { display: block; max-width: 220px; max-height: 140px; border-radius: 8px; border: 1px solid var(--cell); object-fit: cover; }
.att-file { display: inline-flex; align-items: center; gap: 6px; padding: 6px 10px; border-radius: 8px; background: var(--head); color: var(--ink-2); font-size: 12px; text-decoration: none; }
a.att-file[href]:hover { background: var(--accent-light); }
.tg-btns { display: flex; flex-direction: column; gap: 4px; margin-top: 8px; }
.tg-btn { display: block; text-align: center; font-size: 12px; font-weight: 500; padding: 5px 10px; border-radius: 8px; border: 1px solid var(--cell); background: var(--panel); color: var(--ink-2); }
.tg-btn.primary { border-color: var(--accent-light); color: var(--accent-text); }
.tg-btn.success { background: var(--accent-plate); border-color: var(--accent-plate); color: #fff; }
.tg-btn.danger { border-color: var(--accent-text); color: var(--accent-text); }

/* --- Гипотезы --- */
#v-hyp { flex-direction: column; overflow: auto; }
#v-hyp > * { flex-shrink: 0; }
.hyp-new form { display: flex; flex-direction: column; gap: 8px; }
.hyp-new input, .hyp-new select { font: 14px var(--font); padding: 8px 10px; border: 1px solid var(--cell); border-radius: 8px; background: #fff; }
.hyp-row { display: grid; grid-template-columns: 150px 1fr 1fr auto; gap: 8px; }
.hyp-row .btn-cta { padding: 0 18px; }
#hyp-list { display: grid; grid-template-columns: repeat(auto-fill, minmax(380px, 1fr)); gap: 18px; padding-bottom: 20px; }
.hyp { display: flex; flex-direction: column; gap: 8px; }
.hyp-top { display: flex; justify-content: space-between; align-items: center; }
.hyp-date { font-size: 12px; color: var(--muted); }
.hyp-status { font: 12px var(--font); padding: 4px 8px; border-radius: 999px; border: 1px solid var(--cell); background: var(--panel); }
.hyp.win .hyp-status { background: var(--accent-plate); color: #fff; border-color: var(--accent-plate); }
.hyp.lose .hyp-status, .hyp.stopped .hyp-status { background: var(--head); color: var(--muted); }
.hyp h3 { font-size: 16px; font-weight: 500; margin: 0; }
.hyp-change { font-size: 13px; color: var(--ink-2); }
.hyp-metric { display: flex; justify-content: space-between; gap: 8px; font-size: 12px; color: var(--muted); border-top: 1px solid var(--line); padding-top: 8px; }
.hyp-target { color: var(--accent-text); }
.hyp-nums { display: flex; align-items: center; gap: 14px; }
.hyp-nums b { display: block; font-size: 24px; font-weight: 700; }
.hyp-nums small { font-size: 11px; color: var(--muted); }
.hyp-nums .arrow { color: var(--muted); font-size: 18px; }
.hyp-nums .delta { margin-left: auto; font-weight: 700; font-size: 15px; padding: 4px 10px; border-radius: 999px; }
.hyp-nums .delta.up { background: var(--marker); color: var(--accent-text); }
.hyp-nums .delta.down { background: var(--head); color: var(--ink-2); }
.hyp-warn { font-size: 12px; color: var(--muted); font-style: italic; }
.hyp-result { width: 100%; min-height: 44px; font: 13px var(--font); padding: 8px; border: 1px solid var(--cell); border-radius: 8px; resize: vertical; }
@media (max-width: 720px) { .hyp-row { grid-template-columns: 1fr 1fr; } #hyp-list { grid-template-columns: 1fr; } }

#f-chats select[name=sort] { grid-column: 1 / -1; }